Hear your clients out and improve your business with their feedback. Never miss out any opportunity to get a full and in- depth understanding of what your customers are thinking about your organization, products and services with the benefits of the URateMe Feedback Management System.

URateMe

Integra URateMe is a Feedback Management System designed to communicate with clients while creating better operational standards. It allows companies to improve their services with the help of their customers who wish to receive superior customer value. The system delivers an accurate and automated perception of your customer insights and provides opportunity to take immediate action to mitigate and improve defective process or bad service practices being rendered and provides an effective tool to determine its effectivity.

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Benefits

Direct Customer Engagement

Clients may easily provide complaints, praises, and suggestions in the system

Improved and Positive Customer Service

Services become fast as deliverables are thoroughly being monitored

Improved Customer Loyalty

Valuing customer’s feedback encourages loyalty of customer

Standard Treatment

Treatments on all clients become the same regardless of their nationality, occupation, and socio-economic status

Branch Performance Profile

Gather branch information based on the total number of customers served, satisfaction/dissatisfaction rating, and performing employee per branch

Employee Performance Profile

Track employees' performances by the number of customers served, satisfaction/dissatisfaction ratings, and clients' feedback by questionnaire category

Client Demographics

Available market profile data through obtained visitor demographics such as age, gender, and civil status while tracking the customer to employee representative ratio

What Can You Do with URateMe?

Features & Functionalities

  • Graphical and tabular presentation of results
  • Consolidates data from all branches
  • Username and password protected Admin Pages
  • User customizable details on Questionnaires, Greetings, and ‘Thank you’ messages
  • User maintainable records of Employees, Branches, and Survey Questions

Reports

  • Report Generation (Daily, Weekly, Monthly or Yearly)
  • Demographic Reports – Satisfaction Rating per Criteria (Age, Gender, Owner/Representative Ratio)
  • Employee Rating Per Branch
  • Employee Performance Report (Number of Customers Served, Satisfaction Rating per Criteria)

System Setup

The Feedback Management System Set-up of URateMe offers an efficient solution, both for local and multi-branch operational monitoring. Through Integra URateMe, reports from all branches can be transmitted fast through the company’s VPN.

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Projects

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DTI - Bureau of Phil. Standards Integra Queue Master (2017)

Integra Queue Master manages the voluminous customers transacting into the Department of Trade and Industry for the registration of their businesses, Integra Queue Master also facilitates gathering of the feedback from the customers leaving the DTI management the right tool to know more about how to serve their customers.

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Payroll Management

Process payroll for thousands of employees in a few minutes, thereby saving a significant amount of time in payroll preparation. Likewise, it automates computation of government statutory deductions such as withholding tax, GSIS, PhilHealth, and Pag-IBIG. In addition, it handles the processing of Year-End Benefit (YEB) and Cash Gift, Year-End Tax Adjustment, RATA, PERA, Loyalty Pay, Longevity Pay and allows to create and define qualification criteria to process other unlimited earnings and bonuses. Government reports namely GSIS remittances and loan payments, Philhealth, Pag-IBIG, BIR Form 2316, and alphalist are available in the system. Furthermore, employees may request for a voluntary SSS Contribution.

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Recruitment

Online submission of Personal Data Information, and filing of required documentary requirements has never been more accessible and easier to internal and external applicants. The system handles scheduling of examinations and interviews with email notifications to applicants. It automates the initial screening of applicants’ age and citizenship, records their examination scores and interview ratings and provides information on the required CSC Qualification Standard per position against the qualification of the applicant for easier evaluation. Personnel Selection Board (PSB) members can transcribe their agreement, results of their deliberation and scores per applicant. The module captures different recruitment status such as For Hiring, For Interview, For Examination, For Archive, For Future Pool, and Blacklisted. It automatically transfers hired applicant’s electronic record to employee masterfile.

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Employee Self-Service​ - (ESS)

The Employee Self-Service allows a paperless application and approval of Leave of Absence, Overtime (OT), Travel Order (TO), Official Business (OB), DTR Correction, and Training Requests anytime, anywhere using the internet. Approvers are user-definable and can be assigned on a per employee basis. Users don’t have to worry about their application as they will be notified about the status of their request. Likewise, employees may view and print their own payslip, Daily Time Record (DTR) and Leave Ledger wherever they are at any instance which reduces the time and effort of the HR Personnel.
To keep the employees updated of the current activities and information about the agency, the system is designed to allow the HR Personnel to upload News, Announcements, and Company Policies. Moreover, employees are allowed to submit their personal feedback and suggestions to HR Personnel. Forums are also possible in the system for the employees to discuss important topics without roaming around other departments/areas.ESS may come with mobile application which makes it more portable and convenient for employees to use when filing applications and accessing timesheets and payslips.

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Training

It allows users to create an unlimited number of trainings based on the competencies for further enhancement. The Training Module provides a summary of training required per employee based on the competency requirements per position. System provides the summary of training requested by the employee including its status such as attended, partially attended and not yet attended by employee. The Personnel Development Committee can easily monitor, identify, and approve trainings that exceed the maximum allowable requirement of training through Employee Self- Service (ESS).

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Wellness and Relations

A module designed to define an unlimited number of events or activities such as sports, cultural events, social events, and the likes that promotes the monitoring of participated activities by the employees, which are also available in the generated reports for employees’ wellness activities. This module can also identify and maintain unlimited schedule of activities and selection of participants, wherein selected participants can be notified through the Employee Self-Service Announcement Widget.

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Medical

This module allows user to easily retrieve and modify employee’s medical records from their recruitment up to his present day to day medical requirements. Setting of employees’ and dependents’ maximum reimbursable amount per medical category can be done through this module. It also has the facility to record and save unlimited number of diseases and illnesses as listed in the International Codes of Diseases (ICD-10). The system ensures reliable, consistent, and faster processing of employees’ and dependents’ medical claims. Moreover, it automates the monitoring of employees’ utilized and available medical balances. It also generates reports which can be used to determine the most commonly acquired diseases and illnesses by employees that affect their attendance and performance.

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Property Monitoring

A module that defines an unlimited number of items or assets and has the facility to create an item number and a system generated code (which can serve as reference code) for each defined asset that can be distributed and assigned to employees. It also eases the management of employees’ accountabilities movement (transfer and returns) through record history of issued assets. This is a very helpful tool for accounting department in tracking of inventory of all accountable properties assigned to employees because of its fast availability of information on item details such as acquisition date, acquisition cost, and employees’ property assignment. This is beneficial especially when a retiring / resigning employee is applying for their final clearance.

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Strategic Performance Management System - (SPMS)

With Integra HRIS Government Edition, the performance of employee, organizational unit, and company as a whole can be measured based on scientific metrics through the use of Strategic Performance Management System as required by Civil Service Commission (CSC). It processes Individual Performance Scorecard (IPS), Executive and Managerial Officers Performance Scorecard (EMOPS), Competency Assessment Result (CARS), Individual Learning and Education Accelerating Performance Plans (ILEAP), Feedback Observed Competencies for Coaching and Improvement Sheet (FOCCIS), Progress Accomplishment and Coaching Engagement Requirement (PACER), and other performance reports and forms as required by CSC. It identifies the list of competencies per employee for further development to be included in the company’s training program.

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Leave Management

Managing and monitoring of employee leaves has never been this easy. This module makes the updating of all leave types such as Sick Leave, Vacation Leave, Paternity Leave, Maternity Leave and others more convenient. It even allows automatic generation of Sick Leave and Vacation Leave earnings per month and monetization of leave balances anytime of the year. Also, easily monitors the employees’ leave application status assuring that no applications will be left unattended.

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Employee Record Management

Integra HRIS Government Edition manages the information of all employees such as the complete Personal Data Information, scanned 201 document, Employee Career Movement, Agency Service Records and Plantilla History. Employee Records regarding family background, work experience, current employment details, employment history, service records, and other relevant information can easily be maintained. Additionally, this module has the facility to process the issuance of all types of action notices such as promotion, renewal of contract, transfer, reinstatement, step increment, reassignment, job rotation, and a lot more. It also has a facility to attach documents such as Birth Certificate, Marriage Certificate, Diploma, Training Certification and more.

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Time and Attendance

Tracking employees’ Daily Time Records (DTR) using timesheet or time cards can be highly stressful especially for those that employ thousands of employees. This activity alone may become costly, overwhelming and time consuming. If not given utmost importance, this is a major cause of financial losses to an organization.

Integra HRIS Government Edition has the most comprehensive time and attendance solution. The system can create unlimited number of local and nationwide holidays and schedules including flexi-time, core- time, shifting and attendance exempt that can be assigned on per employee basis. Employees overtime can either be paid in cash or be converted into Compensatory Overtime Credit (COC). In addition, system can be linked directly to biometric devices thus eliminate manual input of time in and time out of employees.

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