A Feedback Management System designed to allow businesses to increase their profitability by at least 82% through effecient communication with clients while contributing in the development for better operational standards. It allows companies to improve their services with the help of their customers who wish to receive superior customer service.
HOW CAN IT HELP YOU?
- Direct Customer Engagement
- Positive Customer Service
- Improved Customer Loyalty
- Service Improvement
- Standard Treatment
WHAT CAN YOU DO WITH URateMe?
*Reports can be viewed in portal/server
Mobile App Features
- Capable of 2 and 5 option questionnaires
- Customer information page after questionnaires
- Can store local data on device storage
- Push transmission of reports
System Features
- Unlimited branches and survey question categories
- Graphical and tabular presentation of results
- Consolidate data from all branches
- Username and password protected Admin pages
- User customizable details on Questionnaires, Greetings, and 'Thank You' messages
- User maintainable records of Employees, Branches, and Survey Questions
Reports
- Report generation (Daily, Weekly, Monthly, Yearly)
- Demographic reports (Age, Gender, Owner/Representative Ratio)
- Employee rating per branch
- Employee Performance report (Number of customers served, satisfaction rating per criteria)
HOW DOES IT WORK?
The Feedback Management System set-up of Integra offers an efficient solution, both for local and multi-branch operational monitoring. Through Integra URateMe, reports from all local branches could be transmitted fast through the company’s VPN.
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