Hear your clients and improve your business with their feedback. Never miss out any opportunity to get a full and in- depth understanding of what your customers are thinking about your organization, products and services with the benefits of the URateMe Feedback Management System.
URateMe
Integra URateMe is a Feedback Management System designed to communicate with clients while creating better operational standards. It allow companies to improve their services with the help of their customers who wish to receive superior customer value. The system delivers an accurate and automated perception of your customer insights and provides opportunity to take immediate action to mitigate and improve defective process or bad service practices being rendered and provides an effective tool to determine its effectivity.
Benefits
Direct Customer Engagement
Clients may easily provide complaints, praises, and suggestions in the system
Improved and Positive Customer Service
Services become fast as deliverables are thoroughly being monitored
Improved Customer Loyalty
Valuing customer’s feedback encourages loyalty of customer
Standard Treatment
Treatments on all clients become the same regardless of their nationality, occupation, and socio-economic status
Branch Performance Profile
Gather branch information based on the total number of customers served, satisfaction/dissatisfaction rating, and performing employee per branch
Employee Performance Profile
Track employees' performances by the number of customers served, satisfaction/dissatisfaction ratings, and clients' feedback by questionnaire category
Client Demographics
Available market profile data through obtained visitor demographics such as age, gender, and civil status while tracking the customer to employee representative ratio
What Can You Do with URateMe?
Features & Functionalities
- Graphical and tabular presentation of results
- Consolidates data from all branches
- Username and password protected Admin Pages
- User customizable details on Questionnaires, Greetings, and ‘Thank you’ messages
- User maintainable records of Employees, Branches, and Survey Questions
Reports
- Report Generation (Daily, Weekly, Monthly or Yearly)
- Demographic Reports – Satisfaction Rating per Criteria (Age, Gender, Owner/Representative Ratio)
- Employee Rating Per Branch
- Employee Performance Report (Number of Customers Served, Satisfaction Rating per Criteria)
System Setup
The Feedback Management System Set-up of URateMe offers an efficient solution, both for local and multi-branch operational monitoring. Through Integra URateMe, reports from all branches can be transmitted fast through the company’s VPN.
Projects
DTI - Bureau of Phil. Standards Integra Queue Master (2017)
Integra Queue Master manages the voluminous customers transacting into the Department of Trade and Industry for the registration of their businesses, Integra Queue Master also facilitates gathering of the feedback from the customers leaving the DTI management the right tool to know more about how to serve their customers.
