Manage your queues in the new normal and experience efficiency.

The Integra Queue Master is an intelligent Queue Management System designed to help companies organize and control the number of customers transacting in their stores and offices, which results to a more orderly management of customer transactions.

It is an important tool to measure the efficiency of each front line employee on how they attend to each customer using the built-in analytics - this is necessary to establish better processes and improve customer satisfaction. To top it all, the system significantly helps the management in observing their customer demographics, peak operating time, and many more.

Why You Need to Manage Your Queues

Annually, businesses 20 to 30% from their revenue because of the hours and efforts that were not maximized due to inconsistencies in processes. If employees' processing time and productivity rates are not measured, there would be no basis whether the employees are doing more or less to achieve the desired output.

However, these issues can be easily resolved as the Integra Queue Master places high value and integrity on improving these two significant aspects: the Operations Workflow and customer satisfaction.

System Solution

Basic Setup (Wired)

Quick and easy Installation.

Basic Setup (Wireless)

Seamless queuing without cable clutter.

Enterprise Setup

Full-blown wireless, wired, or a combination thereof, the Integra Queue Master can flexibly handle any company’s queuing requirements.

SMS Capability (Optional)

SMS Notification can be sent to the customers on-queue once their ticket is to be called in a few minutes. This allows customers to manage their time properly and reduce the crown size within the company preminses.

Benefits

OPERATION WORKFLOW

  • Lessens the time customer transactions are handled, thus assuring a continuous influx of clients to each counter
  • Provides analytics and employee reports for the management to see and act to improve employee efficiency, operations, performance and processing time.
  • Lets businesses flexibly customize the interface, input their own transaction names, and scale to suit their requirements
  • Utilizes wireless technology and SMS capability for businesses to transfer from manual/analogue to technologically-based system
  • Allows companies to use a marketing strategy to show their latest videos/ promos/ products/ announcements in the customizable display grid (LED TV) along with the on-screen counter and numbers

CUSTOMER SATISFACTION

  • Assures that customers are attended to quickly, making them appreciative the  company’s services
  • Aids customers to be familiar with the compnay’s transaction and processos with the help of the system customizable features
  • Systemizes the way customers queue and aptly handles a situation if ever a customer mistakenly lined up for the wrong counter
  • Keeps customers waiting patiently and well-informed about the companies’ latest products or promotions as shown in their display grids (LED TV)

Key Strengths

RELIABLE

Industry tested hardware and software components. The Integra Queue Master System is design to perform all days of the year. It has a user-friendly interface which allows customers and counter-operators alike to easily adapt in using the system.

FAST

It requires installation only on the server and allows PCs or tablets connected to a local area network be used as work stations. This setup provides faster response, easier implementations, and fast deployment of system upgrades.

ACCURATE

The Integra Queue Master uses a smart classification of services which allows it to direct customers into counters corresponding to the services they are required to take. “Additionally, counters may choose to call customers either manually or automatically, thus allowing counters to conduct prioritizations”

SCALABLE

The Integra Queue Master can easily be expanded into more complex installations because of its flexible nature. Additional counters can be conneted without any problems as long as they are connected to the same network.

FLEXIBLE

In order to be compatible with the various needs of each company, the Integra Queue Master is designed to be entirely customizable – from the system design which is concerned with the number of counters, devices used, and number of queue displays all the way to the system’s visual elegance including ticket deign and queue display layout.

HARDWARE COMPONENTS

Queue Display
  • Display Customer Queue Number Systematically
  • Display Customer Counter Information to proceed
  • Inform customer of upcoming events and recent news
  • Display in house advertisements in the form videos, pictures, and running text
  • Customizable display layout
  • Size: 32-in, 42-in, 84-in diagonal
Tablet
  • Android Tablets
  • Your Choice of Size: 7in, 8in, 9in, 10in
  • 1 GB RAM
  • 8GB Memory
  • Other specifications of your choice
Kiosk with Printer
  • PC specifications of your choice: 17-in, 19-in,
    21-in, 23-in TFT LCD Display
  • Durable cold-rolled steel emclosure with silver paint finish
  • Built-in thermal printer
  • RJ45 / RJ11 interface
  • 220v AC. 50Hz Power Supply
  • Other kiosk designs are available
Compact Kiosk with Printer
  • QuadCore 2.0 GhZ
  • 2GB DDRII
  • 32GB HDD mSATA SSD
  • Ethernet: 1x10M/100M/1000M
  • LCD: 12.1 TFT (1024 x 768)
  • Built-in thermal printer
  • Printing Speed: 170mm
  • Automatic paper cutter (500,00 times)
  • Paper Dimension (mm): 79.5 x 80
Android Ticket Printer
  • Android 4.2
  • Quad Core A9 1.8 Ghz
  • 1 GB DDR2 RAM
  • 4GB Memory (Expandable up to 32GB)
  • -Dual track 2w Speaker
  • Wi-Fi 802.11 b/g/n
  • Built-in 80mm thermal printer
  • Bluetooth 4.0
  • Multi-touch support
  • Ports: USB, RJ11, RS232, LAN Port
Android Ticket Kiosk
  • Android 4.2.2
  • Dual Core 1.5 GhZ. Cortex-A9
  • 1 GB Memory (SRAM)
  • 7-in TFT Display (1024 x 600)
  • Built-in 72mm thermal printer
  • 4GB Storage (Nandflash)
  • Connection: Wi-Fi, Ethernet GRPS
  • Interface: 4x USB (Host), RJ11, RJ45, TF Card Slot, SIM Card Slot
  • Printer Speed: 220mm/s
Push Button Printer
  • Thermal Printer
  • Ten(10) transaction buttons
  • Printing Speed: 220m/s
  • Automatic paper cutter (1 million cut life) 
  • Serial + USB, Parallel, Ethernet + USB, USB Interface Option

Completed Projects

Valued Clients

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