Industry tested hardware and software components. The Integra QMaster is designed to perform all days of the year. It has a user-friendly interface which allow customers and counter-operators alike to easily adapt while using the system.
The Integra QMaster can easily be expanded into more complex installations because of its flexible nature. Additional counters can be connected with ease as long as they are connected to the same network.
It only requires installation in the server and allow PCs or tablets connected to a local network be used as workstations. This setup provides faster response, easier implementations, and fast deployment of system upgrades.
The Integra QMaster uses a smart classification of services which allows to direct customers to counters corresponding to the services they require. Additionally, counters may choose to call customers either manually or automatically, thus allowing counters to conduct prioritizations
In order to be compatible with the various needs of each company, the Integra QMaster is designed to be customizable – from the system design which defines the number of counters, devices used, and number of queue displays all the way to the system’s visual elegance including ticket design and queue display layout.
After the successful implementation of the first project with Z connect, another Queuing Management System project was implemented to their client. The system has 10 call stations with Kiosk wherein the visitors can select what Department to go to.
Integra Queue Master manages the voluminous customers transacting with the Department of Trade and Industry for the registration of businesses, Integra Queue Master also facilitates the gathering of feedbacks from customers providing the DTI management the right tool understand how to serve their customers.
LTO NCR awarded a project to Cosmotech through a public bidding to supply and implement a queuing system for 8 branches in Metro Manila. LTO uses the IQM system to assure that the service time for each customer are tracked. It is also a helpful tool to measure the efficiency of the employees managing the front line.
NHMFC awarded to Cosmotech through a public bidding the Implementation of Integra Queue Management System to replace their old queuing system with a more flexible system with built-in analytics and reports which is helpful to the agency utilizing High-End Display, Kiosk with touch monitor and Ticket Printer, PC with the Server and Workstation Software.
Baxter Healthcare Philippines awarded the Queuing Management System project to Cosmotech to manage National Kidney Transplant Institute (NKTI) patient’s schedule on claiming the solutions and appointment scheduling for the doctor’s visit. With this system, the administrator can set the maximum number of patients per day for the next claim and clinic visit to reduce the number of people waiting in the building and to improve quality care for the patients. The system also includes an SMS feature that will remind the patients three days prior to their schedule. The QMS project is located at the newly built Peritoneal Dialysis Facility (NKTI).