Manage Queues, Organize Transaction Measures customer transactions and performance of its customer-facing employees
Valued Customers
Queuing Master
The Intelligent Queue Management System designed to help companies organize and control the number of customers transacting in their stores and offices.
It is an important tool to measure the performance of each customer-facing employees on how they attend each customer using the built-in analytics - this is necessary to establish better processes and improve customer satisfaction.
Integra QMaster significantly help the management in observing their customer demographics, peak operating times, and many more.
Why You Need to Manage Your Queues
Annually, businesses loss 20% to 30% from their revenue because of the hours and efforts that were not maximized due to inconsistencies in processes. If employees' processing time and productivity rates are not measured, there would be no basis whether the employees are doing more or less to achieve the desired output.
However, these issues can be easily resolved as the Integra QMaster places high value and integrity on improving these two significant aspects: the Operations Workflow and customer satisfaction.
System Solution
Full-blown Wireless, Wired, or a Combination thereof, the Integra QMaster can flexibly handle any company's queuing requirements.
SMS Capability SMS Notification can be sent to the customers on-queue once their ticket is to be called in a few minutes. This allow customers to manage their time properly and reduce the crowd size within the company premises.
Benefits
Operation Workflow
Lessens the time handling customer transactions are handled, thus assuring efficiency during influx of clients to each counter.
Provides analytics and employee reports to the management and provide opportunity to improve employee efficiency, operations, performance and processing time.
Provides businesses flexibility to customize the interface, input their own transaction names, and scale to suit their requirements.
Utilizes wireless technology and SMS capability for businesses to transfer from manual/ analogue to technologically-based system.
Provides company a medium to show their latest videos/ promos/ products/ announcements in the configurable display grid (LED TV) along with the on-screen counter and numbers as part of their marketing strategy.
Cusotmer Satisfaction
Assures that customers are attended to quickly, making them appreciate the company’s services.
Ensure that customers are served in a fair and efficient manner and provide accurate estimated waiting times that help manage expectations and reduce frustration for them.
Help customers to be familiar with the company’s transaction and processes with the help of the system customizable features
Systemizes the way customers queue and aptly handles a situation if ever a customer mistakenly lined up on the wrong counter.
Keeps customers waiting patiently and well-informed about the companies’ latest products or promotions as shown in their display grids (LED TV)
Process Flow
Configurable Drag and Drop Workflow
Special Features
Configurable Drag And Drop Layout
(No hard-coding required and it can be changed anytime)
- Browser-based operation
- User-friendly interface
- Works even without printer paper
- Automatic summary of queue entries per transaction
- Automatic/ Manual customer queue selection
- Customer queue transfer
- Comprehensive analytics system
- Flexible report time durations
- Supports multiple ticket printers
- SMS Notifications
- Multiple display support
- Unlimited number of transactions
- User-definable buttons
- Customizable Interface Graphics
- Pass or Grab on Queues
- Cancelation for No Show customer
How It Works
Teller's view on Tablet/ Laptop/ Desktop
Call Next
Will inform the person next in line to the counter
On-Queue
The person will proceed to the on-queue list
Serve
Transaction of the person is completed and tagged as served by the counter.
Serve & Call
For faster transaction, click "Served & Call" instead. After serving a customer, the person next in line will be called immediately.
Skip
If a queue number has been called but no customer appears at the counter, the number will be tagged as skip and added to the on-queque list. (After serving the current customer, the teller may still calls out the skipped numbers)
Skip & Call
Skip & Call works similarly to serve and call which is also convenient for the fast-paced transaction
Grab
Counter with short line could help others by grabbing their customers to lessen the average waiting time.
Park
Teller can pause from taking a customer and if someone with a disability, pregnant, or an elderly can prioritize by calling them from the on-queue list
Key Strengths
Reliable
Industry tested hardware and software components. The Integra QMaster is designed to perform all days of the year. It has a user-friendly interface which allow customers and counter-operators alike to easily adapt while using the system.
Scalable
The Integra QMaster can easily be expanded into more complex installations because of its flexible nature. Additional counters can be connected with ease as long as they are connected to the same network.
Fast
It only requires installation in the server and allow PCs or tablets connected to a local network be used as workstations. This setup provides faster response, easier implementations, and fast deployment of system upgrades.
Accurate
The Integra QMaster uses a smart classification of services which allows to direct customers to counters corresponding to the services they require. Additionally, counters may choose to call customers either manually or automatically, thus allowing counters to conduct prioritizations
Flexible
In order to be compatible with the various needs of each company, the Integra QMaster is designed to be customizable – from the system design which defines the number of counters, devices used, and number of queue displays all the way to the system’s visual elegance including ticket design and queue display layout.
Analytics & Reports
The Integra Queue Master has built-in analytics that allows companies to gather information about the transactions served at any given point in time. This function gives them the ability to have an overview on all the activities going on, as well as find opportunities to improve services.
Transaction Summary
Graphical Transaction Summary
Waiting Time Summary
Serving Time Summary
Hourly Summary
Summary of Skipped Numbers
- Audit Trail Report
- Average Transaction Tion per Period/ Time Range
- Average Transaction Time per Teller
- Custom Report
- Deleted Users per Month
- Detailed Transaction Time per Ticket Number
- Dormant/ Unused Accounts
- Hourly Summary
- Users by Role Assignment
- Users by Role Assistant
- Last User Login
- Locked/ Unlocked Users
- Serving Time Summary Report
- Summary Skipped Number Report
- Total Number of Transaction Per Sub Group Report
- Total Number of Transaction Per Teller
- Transaction Details Report
- Waiting Time Summary Report
Completed Projects
GSIS Integra Queue Master
To maximize frontline efficiency and manage orderliness of the voluminous members coming into the GSIS Branch Offices, IQM was deployed to a total of 42 Branches Nationwide. GSIS awarded the project to Cosmotech Philippines Inc., through a public bidding for the implementation of Queuing System utilizing the Integra Queue Master using High-End Display, Ticket Printer, Sound System, and PC with the Server and Workstation Software.
GSIS Roxas
GSIS Bacolod
GSIS Baguio
GSIS Bataan
GSIS Bayombong
GSIS Butuan
GSIS Cabanatuan
GSIS Catbalogan
GSIS Cagayan de Oro
GSIS Cebu
GSIS Cotabato
GSIS Dagupan
GSIS Davao
GSIS Dipolog
GSIS Dumaguete
GSIS Roxas
GSIS Kidapawan
GSIS La Union
GSIS Laguna
GSIS Laoag
GSIS Legaspi
GSIS Lucena
GSIS Maasin
GSIS Malaybalay
GSIS Naga
GSIS Pagadian
GSIS Palawan
GSIS Pampanga
GSIS Roxas
GSIS Surigao
GSIS Tagum
GSIS Tarlac
GSIS Tuguegarao
GSIS Tuguegarao
LTO NCR Integra Queue Master (2016)
LTO NCR awarded a project to Cosmotech through a public bidding to supply and implement a queuing system for 8 branches in Metro Manila. LTO used our system to make sure the service time for each customer are tracked. It is also a helpful tool to measure the efficiency of the employees managing the front line.
LTO NCR-Makati
LTO NCR-Pasay
LTO NCR-Tayuman
LTO NCR-San Juan
LTO NCR-Las Piñas
LTO NCR-QCLC
LTO NCR-G. Araneta
LTO NCR-Caloocan
LTO Region 3 Integra Queue Master (2017 - 2018)
To manage orderliness of the voluminous transaction of customers coming into the LTO Branches, LTO Region 3 awarded the project to Cosmotech Philippines Inc., through a public bidding for the implementation of Queuing System utilizing the Integra Queue Master using High-End Display, Kiosk with Server and Ticket Printer and tablet pc for the tellers.
LTO Region 3 Apalit
LTO Region 3 Bataan
LTO Region 3 Guagua
LTO Region 3 Mabalacat
LTO Region 3 Sta. Maria
LTO Region 3 Zambales
LTO Region 3 Nueva Ecija
LTO Region 2 Bayombong - Integra Queue Master (2016)
To maximize efficiency and manage orderliness of the voluminous customer transaction, LTO Region 2 awarded the project to Cosmotech through a public bidding for the implementation of Queuing System using High-End Display, Kiosk with Server and Ticket Printer and Tablet PC for the tellers.
LTO Region 2 Bayombong
LTO Region 3 Nueva Ecija
LTO Region 2 Cabagan
LTO Region 2 Cauayan
LTO Region 2 Cauayan
LTO Region 2 Ilagan
LTO Region 2 Roxas
LTO Region 2 Sanchez Mira
LTO Region 2 Santiago
DTI - Bureau of Phil. Standards
After the successful implementation of the first project with Z connect, another Queuing Management System project was implemented to their client. The system has 10 call stations with Kiosk wherein the visitors can select what Department to go to.
LTO Region 3 Nueva Ecija
Integra Queue Master manages the voluminous customers transacting with the Department of Trade and Industry for the registration of businesses, Integra Queue Master also facilitates the gathering of feedbacks from customers providing the DTI management the right tool understand how to serve their customers.
Land Transportation Office - LTO NCR
LTO NCR awarded a project to Cosmotech through a public bidding to supply and implement a queuing system for 8 branches in Metro Manila. LTO uses the IQM system to assure that the service time for each customer are tracked. It is also a helpful tool to measure the efficiency of the employees managing the front line.
National Home Mortgage Finance Corp.
NHMFC awarded to Cosmotech through a public bidding the Implementation of Integra Queue Management System to replace their old queuing system with a more flexible system with built-in analytics and reports which is helpful to the agency utilizing High-End Display, Kiosk with touch monitor and Ticket Printer, PC with the Server and Workstation Software.
NKTI / Baxter
Baxter Healthcare Philippines awarded the Queuing Management System project to Cosmotech to manage National Kidney Transplant Institute (NKTI) patient’s schedule on claiming the solutions and appointment scheduling for the doctor’s visit. With this system, the administrator can set the maximum number of patients per day for the next claim and clinic visit to reduce the number of people waiting in the building and to improve quality care for the patients. The system also includes an SMS feature that will remind the patients three days prior to their schedule. The QMS project is located at the newly built Peritoneal Dialysis Facility (NKTI).
