Attend to all customer complaints, incidents and issues raised using a cloud/ web- based solution that automates the support system of any organization by providing real- time assistance to the customers.
A cloud/ web- based solution for the reporting of the issues and concerns, elevates these issues to the concerned support groups and monitors the status and record the resolution of these issues.
A system that integrates the various types of issues, concerns; consolidates and maintains the related knowledge base information; and links them together to provide informative, accurate and timely information per raised concern or issue. A ready- to use software solution that requires minimal customization and can be deployed on cloud or on premise.
In an organization, it becomes difficult to keep track of request statuses and tasks when there are multiple such requests being made every day. To ensure smooth functioning of an organization, which is essential for its productivity, you need to have some solution to manage requests and tasks
FEATURES & FUNCTIONALITIES
Service Requests, Incident, Tickets, and Issues Management
Knowledge Base Management
Requester/ Customer/ User Profile
Feedback/ Survey Management
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