The Integra QMaster is an intelligent Queuing Management System designed to help companies control and organize the number of customers transacting in their stores and offices, which results to a more orderly management of customer transactions.
It is an important tool to measure the efficiency of front line employees on how they attend to each customer using the built-in analytics - this is necessary to establish better processes and improve customer satisfaction. To top it all, the system significantly helps the management in observing their customer demographics, peak operating time, and many more.
Why You Need to Manage Your Queues
Annually, businesses 20 to 30% from their revenue because of the hours and efforts that were not maximized due to inconsistencies in processes. If employees' processing time and productivity rates are not measured, there would be no basis whether the employees are doing more or less to achieve the desired output.
However, these issues can be easily resolved as the Integra QMaster places high value and integrity on improving these two significant aspects: the Operations Workflow and customer satisfaction.
System Solution
Basic Setup (Wired)
Quick and easy Installation.
Basic Setup (Wireless)
Seamless queuing without cable clutter.
Enterprise Setup
Full-blown wireless, wired, or a combination thereof, the Integra Queue Master can flexibly handle any company’s queuing requirements.
SMS Capability (Optional)
SMS Notification can be sent to the customers on-queue once their ticket is to be called in a few minutes. This allows customers to manage their time properly and reduce the crowd size within the company premises.
Benefits
OPERATION WORKFLOW
- Lessens the time customer transactions are handled, thus assuring efficiency during influx of clients to each counter
- Provides analytics and employee reports to the management and provide opportunity to improve employee efficiency, operations, performance and processing time.
- Provides businesses flexibility to customize the interface, input their own transaction names, and scale to suit their requirements
- Utilizes wireless technology and SMS capability for businesses to transfer from manual/analogue to technologically-based system
- Provides company a medium to show their latest videos/ promos/ products/ announcements in the customizable display grid (LED TV) along with the on-screen counter and numbers as part of their marketing strategy.
CUSTOMER SATISFACTION
- Assures that customers are attended to quickly, making them appreciate the company’s services
- Help customers to be familiar with the company’s transaction and processes with the help of the system customizable features
- Systemizes the way customers queue and aptly handles a situation if ever a customer mistakenly lined up on the wrong counter
- Keeps customers waiting patiently and well-informed about the companies’ latest products or promotions as shown in their display grids (LED TV)
Key Strengths
RELIABLE
Industry tested hardware and software components. The Integra QMaster is designed to perform all days of the year. It has a user-friendly interface which allows customers and counter-operators alike to easily adapt while in using the system.
FAST
It only requires installation in the server and allows PCs or tablets connected to a local network be used as workstations. This setup provides faster response, easier implementations, and fast deployment of system upgrades. This setup provides faster implementation and deployment of system upgrades
ACCURATE
The Integra QMaster uses a smart classification of services which allows it to direct customers into counters corresponding to the services they require. Additionally, counters may choose to call customers either manually or automatically, thus allowing counters to conduct prioritizations
SCALABLE
The Integra QMaster can easily be expanded into more complex installations because of its flexible nature. Additional counters can be connected with ease as long as they are connected to the same network.
FLEXIBLE
In order to be compatible with the various needs of each company, the Integra QMaster is designed to be customizable – from the system design which defines the number of counters, devices used, and number of queue displays all the way to the system’s visual elegance including ticket design and queue display layout.
Reports
The Integra Queue Master has built-in analytics that allows companies to gather information about the transactions served at any given point in time. This function gives them the ability to have an overview on all the activities going on, as well as find opportunities to improve services.
Completed Projects
GSIS Integra Queue Master
To maximize frontline efficiency and manage orderliness of the voluminous members coming into the GSIS Branch Offices, IQM was deployed to a total of 42 Branches Nationwide. GSIS awarded the project to Cosmotech Philippines Inc., through a public bidding for the implementation of Queuing System utilizing the Integra Queue Master using High-End Display, Ticket Printer, Sound System, and PC with the Server and Workstation Software.
GSIS Roxas - Integra Queue Master
GSIS Bacolod - Integra Queue Master
GSIS Baguio - Integra Queue Master
GSIS Bataan - Integra Queue Master
GSIS Bayombong - Integra Queue Master
GSIS Butuan - Integra Queue Master
GSIS Cabanatuan - Integra Queue Master
GSIS Catbalogan - Integra Queue Master
GSIS Cagayan de Oro - Integra Queue Master
GSIS Cebu - Integra Queue Master
GSIS Cotabato - Integra Queue Master
GSIS Dagupan - Integra Queue Master
GSIS Davao - Integra Queue Master
GSIS Dipolog - Integra Queue Master
GSIS Dumaguete - Integra Queue Master
GSIS Iloilo - Integra Queue Master
GSIS Kidapawan - Integra Queue Master
GSIS La Union - Integra Queue Master
GSIS Laguna - Integra Queue Master
GSIS Laoag - Integra Queue Master
GSIS Legaspi - Integra Queue Master
GSIS Lucena - Integra Queue Master
GSIS Maasin - Integra Queue Master
GSIS Malaybalay - Integra Queue Master
GSIS Naga - Integra Queue Master
GSIS Pagadian - Integra Queue Master
GSIS Palawan - Integra Queue Master
GSIS Pampanga - Integra Queue Master
GSIS Roxas - Integra Queue Master
GSIS Surigao - Integra Queue Master
GSIS Tagum - Integra Queue Master
GSIS Tarlac - Integra Queue Master
GSIS Tuguegarao - Integra Queue Master
GSIS Zamboanga - Integra Queue Master
LTO NCR Integra Queue Master (2016)
LTO NCR awarded a project to Cosmotech through a public bidding to supply and implement a queuing system for 8 branches in Metro Manila. LTO used our system to make sure the service time for each customer are tracked. It is also a helpful tool to measure the efficiency of the employees managing the front line.
LTO NCR-Makati Integra Queue Master (2016)
LTO NCR-Pasay Integra Queue Master (2016)
LTO NCR-Tayuman Integra Queue Master (2016)
LTO NCR-San Juan Integra Queue Master (2016)
LTO NCR-Las Pinas Integra Queue Master (2016)
LTO NCR-QCLC Integra Queue Master (2016)
LTO NCR-G. Araneta Integra Queue Master (2016)
LTO NCR-Caloocan Integra Queue Master (2016)
LTO Region 3 Integra Queue Master (2017 - 2018)
To manage orderliness of the voluminous transaction of customers coming into the LTO Branches, LTO Region 3 awarded the project to Cosmotech Philippines Inc., through a public bidding for the implementation of Queuing System utilizing the Integra Queue Master using High-End Display, Kiosk with Server and Ticket Printer and tablet pc for the tellers.
LTO Region 3 Apalit - Integra Queue Master (2018)
LTO Region 3 Bataan - Integra Queue Master (2017)
LTO Region 3 Guagua - Integra Queue Master (2017)
LTO Region 3 Mabalacat - Integra Queue Master (2017)
LTO Region 3 Sta. Maria - Integra Queue Master (2017)
LTO Region 3 Zambales - Integra Queue Master (2017)
LTO Region 3 Nueva Ecija - Integra Queue Master (2017)
LTO Region 2 Bayombong - Integra Queue Master (2016)
To maximize efficiency and manage orderliness of the voluminous customer transaction, LTO Region 2 awarded the project to Cosmotech through a public bidding for the implementation of Queuing System using High-End Display, Kiosk with Server and Ticket Printer and Tablet PC for the tellers.
LTO Region 2 Bayombong - Integra Queue Master (2016)
LTO Region 2 Aritao - Integra Queue Master (2016)
LTO Region 2 Cabagan - Integra Queue Master (2016)
LTO Region 2 Cauayan - Integra Queue Master (2016)
LTO Region 2 Gattaran - Integra Queue Master (2016)
LTO Region 2 Ilagan - Integra Queue Master (2016)
LTO Region 2 Roxas - Integra Queue Master (2016)
LTO Region 2 Sanchez Mira - Integra Queue Master (2016)
LTO Region 2 Santiago - Integra Queue Master (2016)
Z Connect Integra Queue Master
After the successful implementation of the first project with Z connect, another Queuing Management System project was implemented to their client. The system has 10 call stations with Kiosk wherein the visitors can select what Department to go to.
DTI - Bureau of Phil. Standards Integra Queue Master
Integra Queue Master manages the voluminous customers transacting with the Department of Trade and Industry for the registration of businesses, Integra Queue Master also facilitates the gathering of feedbacks from customers providing the DTI management the right tool understand how to serve their customers.
Land Transportation Office - LTO NCR Integra Queue Master
LTO NCR awarded a project to Cosmotech through a public bidding to supply and implement a queuing system for 8 branches in Metro Manila. LTO uses the IQM system to assure that the service time for each customer are tracked. It is also a helpful tool to measure the efficiency of the employees managing the front line.
National Home Mortgage Finance Corp. Integra Queue Master
NHMFC awarded to Cosmotech through a public bidding the Implementation of Integra Queue Management System to replace their old queuing system with a more flexible system with built-in analytics and reports which is helpful to the agency utilizing High-End Display, Kiosk with touch monitor and Ticket Printer, PC with the Server and Workstation Software.
NKTI / Baxter Integra Queue Master
Baxter Healthcare Philippines awarded the Queuing Management System project to Cosmotech to manage National Kidney Transplant Institute (NKTI) patient’s schedule on claiming the solutions and appointment scheduling for the doctor’s visit. With this system, the administrator can set the maximum number of patients per day for the next claim and clinic visit to reduce the number of people waiting in the building and to improve quality care for the patients. The system also includes an SMS feature that will remind the patients three days prior to their schedule. The QMS project is located at the newly built Peritoneal Dialysis Facility (NKTI).
Valued Clients
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