Efficiently Organize Queues,
Streamline Transactions
Effortlessly monitor customer transactions and empower your frontline staff to deliver exceptional service.
Efficiently Organize Queues, Streamline Transactions
Effortlessly monitor customer transactions and empower your frontline staff to deliver exceptional service.
The Intelligent Queue Management System helps companies efficiently manage customer flow in stores and offices. It provides insights into customer demographics, peak transaction times, and more, enabling better decision-making.
Trusted by Government Agencies and Corporate Businesses
We Proudly partnered with government and private companies and continue to expand our reach offering comprehensive suite of hardware and software solutions based on our past and present implementations.
Core Benefits
Efficient Transaction Handling
Lessens the time handling customer transactions are handled, thus assuring efficiency during influx of clients to each counter.
Ensures Quick and Satisfying Service
Assures that customers are attended to quickly, making them appreciate the company’s services.
Analytics and Reports for Efficiency
Provides analytics and employee reports to the management and provide opportunity to improve employee efficiency, operations, performance and processing time.
Fair Service and Accurate Wait Times
Ensure that customers are served in a fair and efficient manner and provide accurate estimated waiting times that help manage expectations and reduce frustration for them.
Customizable and Scalable Interface
Provides businesses flexibility to customize the interface, input their own transaction names, and scale to suit their requirements.
Familiarizes Customers with Customizable Processes
Help customers to be familiar with the company’s transaction and processes with the help of the system customizable features.
Wireless & SMS-Enabled System Upgrade
Utilizes wireless technology and SMS capability for businesses to transfer from manual/ analogue to technologically-based system.
Streamlines Queue Management and Error Handling
Systemizes the way customers queue and aptly handles a situation if ever a customer mistakenly lined up on the wrong counter.
Configurable Display for Marketing & Announcements
Provides company a medium to show their latest videos/ promos/ products/ announcements in the configurable display grid (LED TV) along with the on-screen counter and numbers as part of their marketing strategy.
Engages Customers with Updates on Products and Promotions
Keeps customers waiting patiently and well-informed about the companies’ latest products or promotions as shown in their display grids (LED TV).
Efficient Transaction Handling
Lessens the time handling customer transactions are handled, thus assuring efficiency during influx of clients to each counter.
Ensures Quick and Satisfying Service
Assures that customers are attended to quickly, making them appreciate the company’s services.
Analytics and Reports for Efficiency
Provides analytics and employee reports to the management and provide opportunity to improve employee efficiency, operations, performance and processing time.
Fair Service and Accurate Wait Times
Ensure that customers are served in a fair and efficient manner and provide accurate estimated waiting times that help manage expectations and reduce frustration for them.
Customizable and Scalable Interface
Provides businesses flexibility to customize the interface, input their own transaction names, and scale to suit their requirements.
Familiarizes Customers with Customizable Processes
Help customers to be familiar with the company’s transaction and processes with the help of the system customizable features.
Wireless & SMS-Enabled System Upgrade
Utilizes wireless technology and SMS capability for businesses to transfer from manual/ analogue to technologically-based system.
Streamlines Queue Management and Error Handling
Systemizes the way customers queue and aptly handles a situation if ever a customer mistakenly lined up on the wrong counter.
Configurable Display for Marketing & Announcements
Provides company a medium to show their latest videos/ promos/ products/ announcements in the configurable display grid (LED TV) along with the on-screen counter and numbers as part of their marketing strategy.
Engages Customers with Updates on Products and Promotions
Keeps customers waiting patiently and well-informed about the companies’ latest products or promotions as shown in their display grids (LED TV).
Why You Need to Manage Your Queues
Annually, businesses loss 20% to 30% from their revenue because of the hours and efforts that were not maximized due to inconsistencies in processes. If employees' processing time and productivity rates are not measured, there would be no basis whether the employees are doing more or less to achieve the desired output.
However, these issues can be easily resolved as the Integra QMaster places high value and integrity on improving these two significant aspects: the Operations Workflow and customer satisfaction.
Process Flow
How It Works
System Solutions
Full-blown Wireless, Wired, or a Combination thereof, the Integra QMaster can flexibly handle any company's queuing requirements.
SMS Capability SMS Notification can be sent to the customers on-queue once their ticket is to be called in a few minutes. This allow customers to manage their time properly and reduce the crowd size within the company premises.
Special Features
Configurable Drag And Drop Layout (No hard-coding required and it can be changed anytime)
Browser-based operation
User-friendly interface
Works even without printer paper
Automatic summary of queue entries per transaction
Automatic/ Manual customer queue selection
Customer queue transfer
Comprehensive analytics system
Flexible report time durations
Browser-based operation
User-friendly interface
Works even without printer paper
Automatic summary of queue entries per transaction
Automatic/ Manual customer queue selection
Customer queue transfer
Comprehensive analytics system
Flexible report time durations
Supports multiple ticket printers
SMS Notifications
Multiple display support
Unlimited number of transactions
User-definable buttons
Customizable Interface Graphics
Pass or Grab on Queues
Cancelation for No Show customer
Browser-based operation
User-friendly interface
Works even without printer paper
Automatic summary of queue entries per transaction
Automatic/ Manual customer queue selection
Customer queue transfer
Comprehensive analytics system
Flexible report time durations
Key Strengths
Configurable Drag And Drop Layout (No hard-coding required and it can be changed anytime)
Reliable
Industry tested hardware and software components. The Integra QMaster is designed to perform all days of the year. It has a user-friendly interface which allow customers and counter-operators alike to easily adapt while using the system.
Scalable
The Integra QMaster can easily be expanded into more complex installations because of its flexible nature. Additional counters can be connected with ease as long as they are connected to the same network.
Fast
It only requires installation in the server and allow PCs or tablets connected to a local network be used as workstations. This setup provides faster response, easier implementations, and fast deployment of system upgrades.
Flexible
In order to be compatible with the various needs of each company, the Integra QMaster is designed to be customizable – from the system design which defines the number of counters, devices used, and number of queue displays all the way to the system’s visual elegance including ticket design and queue display layout.
Accurate
The Integra QMaster uses a smart classification of services which allows to direct customers to counters corresponding to the services they require. Additionally, counters may choose to call customers either manually or automatically, thus allowing counters to conduct prioritizations.
Analytics and Reports
The Integra Queue Master has built-in analytics that allows companies to gather information about the transactions served at any given point in time. This function gives them the ability to have an overview on all the activities going on, as well as find opportunities to improve services.
Transaction Summary
Graphical Transaction Summary
Waiting Time Summary
Summary of Skipped Numbers
Hourly Summary
Serving Time Summary
Reports
Audit Trail Report
Average Transaction Tion per Period/ Time Range
Average Transaction Time per Teller
Custom Report
Deleted Users per Month
Detailed Transaction Time per Ticket Number
Dormant/ Unused Accounts
Hourly Summary
Users by Role Assignment
Users by Role Assistant
Last User Login
Locked/ Unlocked Users
Serving Time Summary Report
Summary Skipped Number Report
Total Number of Transaction Per Sub Group Report
Total Number of Transaction Per Teller
Transaction Details Report Waiting Time Summary Report
The Integra Queue Master has built-in analytics that allows companies to gather information about the transactions served at any given point in time. This function gives them the ability to have an overview on all the activities going on, as well as find opportunities to improve services.
Transaction Summary
Graphical Transaction Summary
Waiting Time Summary
Summary of Skipped Numbers
Hourly Summary
Serving Time Summary
Reports
Audit Trail Report
Average Transaction Tion per Period/ Time Range
Average Transaction Time per Teller
Custom Report
Deleted Users per Month
Detailed Transaction Time per Ticket Number
Dormant/ Unused Accounts
Hourly Summary
Users by Role Assignment
Users by Role Assistant
Last User Login
Locked/ Unlocked Users
Serving Time Summary Report
Summary Skipped Number Report
Total Number of Transaction Per Sub Group Report
Total Number of Transaction Per Teller
Transaction Details Report Waiting Time Summary Report
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Contact
Address: Cosmotech Center, 7761 Saint Paul St., San Antonio Village, Makati City
Tel: (02) 8403 9811 – 12
Email: sales@cosmotech.com.ph
