Integra URateMe is a Feedback Management System designed to enhance communication with clients and establish superior operational standards. It enables companies to refine their services based on customer feedback, helping to deliver exceptional value. The system offers accurate, automated customer insights, allowing for prompt action to address and improve deficient processes or service practices, and serves as an effective tool for evaluating the impact of these improvements.
KEY BENEFITS
Direct Customer Engagement
Clients can easily submit complaints, praise, and suggestions through the system, ensuring comprehensive feedback collection and management.
Improved and Positive Customer Service
Services are expedited as deliverables are closely monitored for efficiency, accuracy, and timely completion, ensuring optimal performance and client satisfaction.
Improved Customer Loyalty
Valuing customer feedback fosters loyalty by showing appreciation and taking meaningful action. This approach enhances satisfaction and strengthens long-term relationships with customers.
Standard Treatment
All clients receive consistent treatment, ensuring that services and interactions are equitable regardless of their nationality, occupation, or socio-economic status.
Branch Performance Profile
Gather branch information based on the total number of customers served, satisfaction/dissatisfaction rating, and performing employee per branch.
Employee Performance Profile
Track employees' performances by the number of customers served, satisfaction/dissatisfaction ratings, and clients' feedback by questionnaire category.
Client Demographics
Available market profile data through obtained visitor demographics such as age, gender, and civil status while tracking the customer to employee representative ratio.
