The Integra Helpdesk comprehensive software solution designed to help businesses efficiently manage customer support inquiries, track progress, and ensure all customer issues are resolved promptly. This web-based or cloud-based platform enables stakeholders to report issues and concerns seamlessly, providing a streamlined process for monitoring and addressing customer needs. With robust tracking and management features, the solution ensures that customer support teams can deliver timely and effective responses, ultimately enhancing customer satisfaction and operational efficiency.
KEY BENEFITS
Document Receiving and Processing
The system manages QR/Document code assignment, process checklists, real-time document stamping, and workflow assignment, while facilitating the attachment of related documents.
Notification
Email and in-app notifications update requestors and processors on document status, with requestors informed of each receipt and processors notified upon document transfer.
Dashboard Management
Features a customizable dashboard for real-time tracking and monitoring of documents via summarized charts and graphs. In-app analytics offer management insights to support decision-making.
System Security
Includes two-factor authentication with password and CAPTCHA, a configurable password policy, and a complete audit trail that monitors and easily retrieves activities performed by authorized users.
Workflow Management
Involves the optimization and simplification of processes and procedures within an organization to enhance overall performance.
Configurable Reference Tables
Offers adaptable settings for organizational levels, employee assignments, storage locations, document statuses, and process turnaround times.
Report Management
Generate document tracking reports in Excel, CSV, or PDF formats, including details on received and processed QR-coded documents, performance by department and employees, and customizable audit.
