Business Analyst
Primary Responsibilities:
- Requirements Validation
- Analyze the Terms of Reference (TOR) against existing Cosmotech products and application features.
- Conduct feasibility studies, functional scoping, stakeholder interviews, and data collection activities.
- Support stakeholders in articulating and validating business requirements aligned with strategic goals.
- Participate in requirement walkthroughs and validation meetings to ensure mutual understanding
between business and technical teams.
- Requirements Documentation
- Create comprehensive documentation including:
– Business Requirements Document (BRD)
– Functional Design Document (FDD)
– Requirements Traceability Matrix (RTM)
– Change Request Documentation - Collaborate with system users to develop detailed functional and technical specifications.
- Coordinate with development and QA teams for implementation, clarifications, and issue resolution.
- Maintain version-controlled repositories of all requirements and project documents.
- Assist in defining business rules, workflows, and use cases.
- Study application features to ensure familiarity with validation rules, processes, and system behavior.
- Create comprehensive documentation including:
- User Acceptance Testing (UAT)
- Organize and facilitate User Acceptance Testing with the client.
- Guide end-users during testing, ensuring full coverage of business scenarios.
- Document and analyze results, track defects, and propose recommendations.
- Provide timely UAT status updates and escalation reports to stakeholders.
- Issue Management and Reporting
- Maintain the issue tracking system, ensuring all logged issues contain complete details for resolution.
- Perform in-depth analysis of reported issues to determine trends, categorization, and root causes.
- Escalate unresolved issues to the Quality Assurance and Development teams, providing
detailed replication steps and impact assessment. - Validate fixes and coordinate re-testing before updating users on resolutions.
- Ensure proper documentation and closure of resolved issues in accordance with established guidelines.
- Summarize recurring issues and trends, ensuring effective communication with internal teams
for future system enhancements.
- Knowledge Transfer/ Training
- Develop and update training materials, presentations, user manuals, and hands-on exercises.
- Conduct comprehensive training sessions for clients, tailored to their specific use cases and workflows.
- Assess user competency post-training through evaluations, Q&A sessions, and hands-on tests.
- Maintain and update training records, including attendance, completion status, and training effectiveness assessments.
- Coordination and Communication with Stakeholders and Clients
- Act as a primary point of contact between clients and internal teams for project-related concerns.
- Ensure prompt and accurate communication of system updates, implementation plans, and issue resolutions.
- Document and escalate significant client concerns or risks to the Project Implementation Manager for resolution.
- Assist in developing communication materials, including system updates, FAQs, and process guides.
- Facilitate stakeholder meetings, providing updates on implementation milestones and issue resolution.
- Data Migration
- Guide clients in the preparation of data migration templates, ensuring adherence to formatting
and data structure requirements. - Conduct initial validation of client-provided data to identify discrepancies and inconsistencies.
- Work with clients to resolve formatting issues before migration.
- Monitor and report the progress of data migration activities, ensuring timely completion.
- Assist in troubleshooting basic migration-related issues and escalate complex concerns to the appropriate teams.
- Guide clients in the preparation of data migration templates, ensuring adherence to formatting
- Securing Acceptance
- Facilitate system acceptance activities, ensuring that all necessary conditions for sign-off are met.
- Address client concerns and validate final requirements before obtaining acceptance sign-offs.
- Maintain proper documentation of signed acceptance certificates for project records.
- Collaboration with Internal Team
- Work closely with developers, quality assurance specialists, and business analysts to align
implementation and testing activities with project goals. - Participate in regular team meetings, providing insights from client interactions to improve system usability.
- Contribute to process improvement initiatives based on challenges encountered during implementation.
- Work closely with developers, quality assurance specialists, and business analysts to align
- Documentation of Change Request
- Ensure all change requests are well-documented with clear descriptions, justifications, and expected impacts.
- Use standardized templates and formats to maintain consistency in documenting change requests.
- Work closely with business analysts and developers to refine and prioritize change requests.
- Maintain a centralized repository for change requests, tracking approval status and implementation timelines.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business Administration,
Management Information Systems, or any related field. - 2 to 5 years of experience in a Business Analyst, Project Implementation, or System Analyst role.
- Hands-on experience in requirements gathering, functional documentation, user acceptance
testing, and client coordination. - Background in enterprise software implementation, preferably HRIS, ERP, or web-based platforms.
- Exposure to full software development lifecycle (SDLC) or Agile methodologies is an advantage.
- Solid understanding of business process analysis, workflow mapping, and system documentation.
- Proficient in using tools such as:
- Microsoft Office (Excel, Word, PowerPoint)
- Project Management Tools (e.g., Jira, Trello or equivalent)
- Documentation Tools (e.g., MS Visio of equivalent)
- Familiarity with tools and techniques for writing:
- Business Requirements Document (BRD)
- Functional Design Document (FDD)
- Change Requests (CRs)
- Traceability Matrices
- Strong analytical thinking, attention to detail, and problem-solving skills.
- Excellent written and verbal communication skills for both technical and non-technical audiences.
- Strong interpersonal skills with the ability to coordinate and manage multiple stakeholders.
- Effective in time management and working under pressure to meet deadlines.
- Proactive, adaptable, and open to continuous learning
APPLICATION FORM
